Case Study Questions Essay

1. What are the inputs, process, and outputs of UPSs package tracking ashes?2. What technologies are social functiond by UPS? How are these technologies related to UPSs profession strategy?3. What strategic business objectives do UPSs info systems steer?4. What would happen if UPSs information systems were not available?Answer1. A. Inputs* software product Information* Customer Information* Destination* Current Location of the parcelsB. work out* The data are transmitted to a central computer and stored for retrieval. selective information are also organized so that they coffin nail be introduce by customer.C. Output* Smart Labels* Signatures of Receiver* Proof of delivery* emolument2. Technologies used by UPS* DIAD (Delivery Information Acquisition Device)* Barcode scanning systems* Smart Labels* equip and Wireless Communication Network (GPRS, CDMA)* Desktop and Central Storage ruff Services and Lowest RatesBecause of the advance integration of UPSs technology. It can pro vide services cheaper and more efficiently. That technology solves problems like logistics and supply kitchen stove management, freight forwarding, customs brokerage, mail services. 3. Strategic argument Objectives of UPSs information systems address* Operational ExcellenceUPS manage to cut down cost and save M 28 Miles by their truck using sophisticated technology.* New Products, Services and Business ModelsThe information systems of UPS created new way on how to offer delivery service. It has transformed the way the company gathers information, creating routes etc.* belligerent AdvantageUPS had already its operational excellence and New Products, Services and Business Models which means the UPS already gain a competitive advantage. Having this kind of technologies that they use like DIAD made them do things better than their competitors.4. If UPSs Information Systems were not available* Operational costs could be higher.* Millions of gallons of fuel could be burnt.* Millions o f miles could be driven.* UPSs would not be able to track their parcels and deliver them efficiently if these systems were not available.MIS in Action